Privacy Policy

We collect the following categories of information when you use ProperlyHired:

Account information: name, email address, and authentication credentials when you create an account.

Career documents: resumes, cover letters, job descriptions, and application materials you upload or generate on the platform. You own this content. We process it only to deliver services to you.

Usage data: with your optional analytics consent, pages visited, bounded funnel events, session timestamps, and interaction signals used to improve the platform. Necessary security and rate-limit records are processed separately.

Payment information: billing is processed by Stripe, Inc. We do not store your credit card number, CVV, or full card details on our servers. Stripe's privacy policy governs payment data: stripe.com/privacy.

Subscription data: your current plan tier, billing history, promotional codes used, and subscription status.

Communications: messages you send to our AI coaching agents (Kyle and Simon), support requests, and any feedback you provide.

Device and technical data: IP address, browser type, device identifiers, and referral URLs. Used for security and analytics.

We use your information to:

• Provide and personalize AI-powered career coaching services
• Process your subscription payments via Stripe
• Improve our AI models and platform features
• Send service-related communications (receipts, feature updates, security alerts)
• Detect fraud and enforce our Terms of Service
• Comply with legal obligations

We do NOT use your resume content or career data to train general AI models accessible to other users. Your career documents are processed in your session context only.

We do NOT sell your personal information to third parties.

ProperlyHired integrates with the following services to deliver features. Each is governed by its own privacy policy:

• Stripe (payments): stripe.com/privacy
• Base44 (application platform): base44.com/privacy
• O*NET Center (occupational data): onetcenter.org — public data only, no personal data transmitted
• U.S. Bureau of Labor Statistics: bls.gov — public data only
• Bright Data (job listing intelligence): brightdata.com/legal/privacy
• Firecrawl (web content extraction): firecrawl.dev/privacy
• Cloudflare Turnstile (public-tool abuse prevention): cloudflare.com/privacypolicy
• PostHog and Google Analytics (optional consented analytics): posthog.com/privacy and policies.google.com/privacy
• Brevo (optional consented email lifecycle and newsletter): brevo.com/legal/privacypolicy
• Buffer (approved social publication and aggregated content metrics): buffer.com/legal/privacy

When you use features that access external job postings or company information, the URL or job listing data is sent to these services to retrieve content. No personally identifying information is included in those requests.

Optional PostHog and Google Analytics collection is disabled until you choose analytics consent. Advertising measurement is also disabled by default, and Global Privacy Control forces advertising consent off.

Marketing events do not contain resume text, job-description text, coaching content, form contents, or direct personal data. Session replay is not enabled on authentication, resume, application, coaching, or payment surfaces.

The 14-day Brevo learning series and weekly newsletter require a separate, unchecked email opt-in. You may withdraw that choice from your account profile or through the unsubscribe controls in an email.

We retain your account and career documents for as long as your account is active. If you delete your account, your personal data and career documents are permanently deleted within 30 days, except where retention is required by law (e.g., payment records, which Stripe retains per their legal obligations).

You may request export or deletion of your data at any time by emailing [email protected].

Depending on where you live, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time

California residents have additional rights under the CCPA/CPRA, including the right to know, delete, and opt out of sale (we do not sell data). To exercise any right, email [email protected] with "Privacy Request" in the subject line. We will respond within 30 days.

We use industry-standard security measures including encrypted data transmission (TLS), access controls, and regular security reviews. Payment data is handled exclusively by Stripe and subject to PCI DSS compliance. No security system is perfect; if you believe your account has been compromised, contact us immediately at [email protected].

ProperlyHired is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If we learn that we have done so, we will delete that information promptly.

ProperlyHired uses large language models to power its coaching agents (Kyle and Simon). When you interact with these agents or submit documents for optimization, your content is processed by AI systems to generate coaching responses, resume suggestions, and career insights.

AI-generated content is provided for informational and career development purposes only. It does not constitute professional legal, financial, or regulated career counseling advice.

We may update this Privacy Policy. When we do, we will update the "Last updated" date at the top and notify you by email if the changes are material. Continued use of the platform after changes constitutes acceptance.

Get Hired, Properly! LLC

Email: [email protected]

Website: properlyhired.com

For privacy-specific requests, include "Privacy Request" in your subject line.